Forbes

As more staff return to the office, many leaders are supporting teams as they adjust to hybrid working. Part of this support will involve dealing with new sources of workplace conflict. To help employees resolve their disputes, leaders are often encouraged to be good listeners, for example, by applying ‘active listening’ skills such as eye contact, […]

When conflict flares up with a colleague, it’s easy to ignore it. Everyone is busy, time is precious, and there are deadlines to meet. In Oliver Burkeman’s new book, “Four Thousand Weeks: Time Management for Mortals,” he highlights that the average life span is 80 years or just 4,000 weeks on earth. With this in […]

Whether making a product inquiry or trying to resolve a customer service issue, most of us have interacted with AI or chatbots. And most of the time, it’s with varying degrees of success. Anyone who uses Siri or Alexa is likely to have tales of queries gone wrong or frustrated attempts at seemingly simple requests.  […]

Most organizations appreciate that conflict can be costly. A supervisor clashes with a team member, and resignations may follow. Employee grievances take up valuable management time and resources. The mounting legal costs of a tribunal appear on the monthly board report. But often, leaders are only aware of the isolated cases that appear on their […]