Forbes

With AI now woven into daily life, it’s tempting to turn to it for quick answers, including when dealing with something as complex as conflict at work. Tools like ChatGPT can be prompted to spot patterns, ask questions to resolve conflict, and even anticipate future disputes. Yet, a workplace mediator will tell you that when […]

Conflict within teams is often viewed negatively, but when managed well, it can drive innovation and creativity. Managers play a key role in guiding team members through these inevitable challenges, enabling differing opinions to emerge and fostering constructive debate. Yet, with competing pressures, it can be tempting for managers to ignore issues or impose a solution to […]

Effective communication is like a two-way street; information and ideas must travel both ways to reach a shared destination of mutual understanding. A successful journey is just as much about inbound communication—listening—as it is about outbound communication—speaking. But just like on physical journeys, sometimes communication breaks down. In and out of work, when you are […]

At the end of the year, when colleagues come together to celebrate the festive season, this can bring joy as well as conflict. When we watch others struggle with conflict, we may want to step into the role of peacemaker. Whether it’s a potential conflict at the office party or a heated disagreement around the […]

Kindness is not usually a word one associates with conflict. When a teammate feels wronged by a colleague, the focus tends to be on establishing who’s right and who’s wrong. Emotions are often running high, both in the heat of the moment and after one has dwelt on the situation. Summoning the desire and generosity […]