Training Journal

A quick and direct ‘fix’ for conflict situations, whilst tempting for all involved, is not always the best route for individuals or teams. How can organisations build non-directive skills in managers so that employees can take greater ownership of resolving workplace conflict? Anna Shields sets out the benefits of non-directiveness. When it comes to conflict […]

The ability to relate to others is more than a nice-to-have. It’s a powerful tool for successful leadership. Alexandra Efthymiades shares the tips you need Take a moment to think about a great boss you had in the past, or you have now. What makes them great? When we ask this question on our management development […]

Conflict at work causes significant organisational and personal costs. The solution lies in developing leaders and managers who can spot problems early and tackle them before they escalate, says Anna Shields. Nearly 10m employees experience workplace conflict every year, at a cost to UK companies of £28.5bn, according to a recent report published by Acas. A […]

Anna Shields outlines ten areas where HR and L&D can look at to support a conflict-competent culture. The Covid-19 pandemic has not only transformed where people work, but also the way they work. As organisations have adjusted to a new reality, many employees have felt additional pressures which have impacted levels of stress, mental health […]