ILM

Dealing with difficult conversations at work – ILM

By Karen Higginbottom Managers in the UK often rate their ability to handle a difficult conversation more highly than others, according to a 2012 survey by Learning Consulting Partnership. The research found more than two-thirds of managers rated themselves as extremely or very confident in their ability to handle a difficult conversation compared to HR […]

Category: ILM | Monday 2 June 2014 | Author: Hannah King
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