Our Feedback

The Consensio team consistently receives outstanding feedback from our clients. The selection below gives an insight into the Consensio experience.

Training (Accredited Workplace Mediation Certificate Course)

sony“Becoming a qualified Consensio Workplace Mediator was a life changing experience for me. This new skill set has helped in a number of work areas not limited to mediation scenarios, but also in non-work life.”

Head of Human Resources, UK & Ireland, Sony Europe Limited.

channel4“This is an excellent course. The pace, content and knowledge of the trainers was spot-on, making it the most enjoyable, challenging and relevant course I’ve been on.”

Head of HR Operations, Channel 4 Television.

Feedback-BOSC“Excellent course, professionally delivered.”

Head of HR, Bank of Scotland Corporate.


“The mediation course is intense but wonderful, both for self- learning and development of new skills to help others. Every organisation should use these trainers to develop mediation skills.”

Manager, University of Cambridge.

Feedback-IPCC“The course has been well designed and executed. It has developed skills quickly and was enjoyable. I would recommend this to anyone who wants to learn skills around meditation and resolving conflict.”

HR Director, Independent Police Complaints Commission (IPCC).

Feedback-DOH“Learning skills that are essential to the workplace has been really valuable. I feel that effective mediation would resolve many workplace difficulties.”

Consultant, Department of Health.

Feedback-BUPA“The use of mediation in the workplace should be seen as a real benefit. Consensio, through the course, brought this to life I can recommend it totally.”

Head of HR, Care Services, Bupa.

Feedback-KingstonNHS“The Consensio trainers provided the group with a high quality training experience with a good balance of both theory and practical elements. Their experience in the field of mediation was evident as they supported us to integrate new knowledge and develop our skills. I strongly recommend this training course.”

Staff Counsellor, Kingston Hospital.

Feedback-Barts“A strong emphasis on skills development and practice with strong trainer support. I think it was the best and most useful short training I’ve done.”

Staff Counsellor, Barts and the London NHS Trust.


“I learnt some valuable lessons on the mediation course and was able to work on my own communication style a lot. The trainers were experienced, knowledgeable and sensitive facilitators. An excellent course.”

Learning and Development Manager, Devon & Cornwall Police.


“This was a very professionally delivered course, with a strong focus on active learning. It has been a pleasure to be on, and has been a challenging and positive learning experience.”

Learning and Development Manager, Terrence Higgins Trust.

Feedback-City-of-Westminster“I am not sure how Consensio do it, but the training stretches and develops your knowledge and confidence without making you feel at any time pressurised or uncomfortable. They give you an opportunity to learn and develop your skills – much as a good mediator will do.”

Senior Manager, Westminster City Council.

Feedback-LancashireCareNHS“I found the course to be very enjoyable and fulfilling. The Consensio trainers’ knowledge, professionalism and expertise are second to none.”

Manager, Lancashire Care NHS Foundation Trust.

Feedback-Prudential“This is a powerful course that provides benefits not only in terms of mediation within the workplace but also for day to day deliverables.”

Customer Experience & Strategy Manager, Prudential.

Feedback-British-Gas“Great course and friendly environment where we all learned together. The skills I gained have been transferable to many aspects of my role.”

Team Manager, British Gas.

Feedback-Unicef“This course is a real eye opener. It encourages you to be more aware of your own views/reactions to conflict which then allows you help others mediate through theirs.”

People & Development Assistant, UNICEF.

Feedback-WDF“I feel well trained and equipped to deliver mediation within my work place and have no doubt as to the value this will bring to the organisation.”

HR Manager, World Duty Free Group.

Feedback-Imperial-Tobbacco“A great course to give a sound understanding of mediation, with useful skills and knowledge to share with colleagues. Skills that are transferable.”

Sales Management, Imperial Tobacco.


“The approach of building on the skills as you worked through the mediation process worked well. Breaking it down into digestible chunks made it feel achievable.”

Senior Personnel Consultant, Kent County Council.

Feedback-WolverhamptonNHS“Excellent training, really challenged my preconception of what mediation was. Definitely learnt new skills that I will take back to the workplace.”

Deputy Director of HR, Royal Wolverhampton NHS Trust.

Feedback-Lebara“I enjoyed the course and the trainers were experienced mediators which meant that they shared their experience and knowledge. Definitely a good course to learn mediation skills.”

Senior Manager – HR Business Partnering, Talent and Engagement, Lebara.

Feedback-WFP“I really enjoyed this intensive course and found it professional and highly skilled. The cases used for the role playing were very different from one another and incorporated all aspects of real situations in the workplace. Thank you to the trainers for making this course enforce my confidence in the mediation profession.”

Senior Staff Assistant, Oversight, United Nations World Food Programme.

Feedback-Allianz“I’m surprised at the transformation and learning that I went through from days 1-5. When I look back, the practical element makes all the difference.”

HR Advisor, Allianz

Feedback-NEL-NHS“This was an excellent course with a good balance and activities. The standard of training was very high and it has developed a real passion in me to mediate as a tool to empower people.”

Associate Director of HR, North East London NHS Foundation Trust.

Feedback-CamdenA great course to experience and learn and understand the mediation process within a safe space and excellent trainers.”

In-house mediator, London Borough of Camden.


“The course provided me with an array of tools and techniques to improve the management of conflict not just at work but in all interactions. I can feel it has transformed me into a more reflective person, considerate of others’ needs but with the ability to voice my own in a non-confrontational way.”

In-house mediator, Guy’s & St. Thomas’ NHS Foundation Trust.


“The course was brilliant and although the first day was challenging, by the end of it you knew you had travelled the journey and were given the skills required to undertake Mediation.”

In-house mediator, Royal Berkshire NHS Foundation Trust.

Feedback-BIS“A well presented, stimulating and thought provoking experience. The trainers were excellent, they demonstrated their skill, knowledge and experience with intelligence and good humor.”

BIS mediation pilot delegate.

Feedback-Rank-Group“Consensio was knowledgeable and flexible in its course delivery. Their support included helping us scope our internal policy documentation and processes. It’s great to work with people that are experts in their field, genuinely nice people who are prepared to help in any way that they can.”

Head of Learning and Development, The Rank Group Plc.

Training (Short Courses)

Feedback-Channel4“Fantastic course – interesting and informative with a great blend of theory and practice.”

HR Business Partner, Channel 4.

Feedback-Cancer-Research“One of the most useful training sessions I have attended”.

HR Manager, Cancer Research UK.

Feedback-IPCC“Attending this course was time well invested. It gave me some structures and processes to put in my management tool kit for dealing with conflict.”

Manager, Independent Police Complaints Commission (IPCC).

Feedback-NottinghillHousing“This course was very inspiring and I look forward to putting what I learned into practice.”

Manager, Notting Hill Housing.

Feedback-BUPA“The best course I’ve been on. Expertly delivered by professionals I had real confidence in.”

Sally Thornton, Group Legal Manager, Bupa.

Feedback-IPCC“Consensio has delivered this course for many of our managers, which has helped to change the way they perceive conflict and given them the confidence to approach issues more constructively.”

Human Resources Director, Independent Police Complaints Commission (IPCC).

Feedback-Refugee-Action“I would recommend this course to any manager who wants to acquire skills to deal with conflict within the workplace. OK so you’re not going to end up as a Hillary Clinton (do you want to?), sorting out the Middle East, but it’s a great start.”

Manager, Refugee Action.

Feedback-WFP“The facilitation of the workshop was extremely knowledgeable and very practical – not just text book stuff, but real life experience and examples. I really feel better equipped.”

Director, Department of Traditional Knowledge & Global Challenges, WIPO, United Nations.

Feedback-NW-NHS“This course was really useful in giving us valuable tips to set up an in-house mediation scheme. We now have a cost-effective, responsive and sustainable mediation service.”

Programme Manager, NHS North West.

Feedback-Adobe“Very good course, very knowledgeable and experienced facilitator.” Employee Relations Consultant, Adobe.

Feedback-Genesis“A well designed course, delivered by extremely knowledgeable people who completely understood the needs of attendees in this business area.”

HR, Genesis Housing.

Feedback-KentCommunityNHS“Excellent trainers! Knowledgeable, approachable and kept the course interesting.”

Manager, Kent Community Health NHS Trust.

Feedback-HEE“Very useful and enjoyable course. Trainers knowledge was impressive. Definitely will use what I’ve learned in my workplace.”

Health Education England.

Feedback-Ogilvy“It is refreshing to have a training course run by true professionals who provide valuable insights that can benefit anyone in the workplace – from CEOs to the coffee lady!”

Manager, Ogilvy.



“I have found your services have helped me not only with my work situation, but on a personal level too. I feel I am stronger and will be able to cope going back to work, which was worrying me before. I gave HR my feedback today on the mediation session and highly recommended Consensio. Thank you.”

Mediation party, International Transport Company.

“The mediators were excellent in their approach. It was a calm atmosphere and they listened without interruption. I could not fault their professional approach.”

Mediation party, International Logistics Organisation.

“The mediator had a hard job on her hands that day! She heard both sides and helped clarifiy what one person was saying to the other in a neutral way. She was there when she was needed and not there when she wasn’t needed.”

Mediation party, Publishing House.

“Both myself and the other party felt that mediation had been a fair and positive process to be involved in.”

Mediation party, Media sector.

“It was a credit to both mediators that we didn’t end up in a battle – especially given that the beginning of the mediation wasn’t particularly pleasant. They kept us on an even keel.”

Mediation party, Independent Regulator.

“The mediator was empathetic, understanding and thoughtful. She made me feel safe during mediation. The mediation brought professional closure to me.”

Mediation party, UK Police Force.

“The mediators were calm and clear. They facilitated the conversation so we were able to open up. I felt confident to say what I needed to say but it did not turn into a slanging match. It was much better than I anticipated and that was a surprise.”

Mediation party, Independent Regulator.

“On the day of mediation, the mediator was very patient and understanding. She probed where necessary and she was sympathetic but without molly coddling. She was straight forward and honest about the limitations of the process, whilst also being encouraging. She was easy to talk to and able to keep focus during an emotional situation.”

Mediation party, International NGO.

“The mediators were calm and professional, gently teasing out the issues and allowing us both space to talk and listen. They were non-judgmental and kind.”

Mediation party, Broadcasting sector.

“I was sceptical about reaching any kind of a resolution or progressing toward one before coming to mediation and, resistant, but was pleasantly surprised to make some headway, helping to diffuse and minimise the conflict I had been experiencing in my work place for nearly 8 months.  I would recommend anyone to at least try it.”

Mediation party, Professional Trade Body.

“Patient, clear, calm, useful!”

Mediation party, University.

“This was a useful exercise for me to go through has it helped me to identify why I was attending and what we needed to achieve.

Mediation party, Fire & Rescue Service.

“Very professional and the conversations were well managed, with a very balanced focus.”  

Mediation party, Finance sector.

“I found the mediator to be really easy to talk to. Despite any initial reservations, I really enjoyed the experience.”

Team mediation party, Local Council.

“Mediator was extremely professional. Encouraged confronting issues and supported the discussion to ensure it was contructive.”  

Mediation party, Pharmaceutical sector.

“The mediators were very good, highly professional, impartial and very respectful.”

Mediation party, International NGO.

“The mediator is a very caring and friendly individual who always had the wellbeing of both parties in mind, and facilitated the one to one and joint meetings professionally. I would recommend the mediation service to anyone with the issues I had, as it gives an unbiased meeting, allowing both parties to voice their concerns, grievances, and issues without interruption, with a structured and managed solution to the problem.”

Mediation party, Education sector.

“The mediator was absolutely brilliant – I could not imagine a better person to mediate for us.”

Mediation party, FTSE 100 company.


ocn imi