The need for upskilling your ‘first responders’ at work

Tania Coke, Senior Mediation Consultant, Consensio, discusses the importance of upskilling line managers with conflict management training. In cases of interpersonal emergency – when workplace conflict erupts – line managers are usually first on the scene. You could think of them as the organisation’s conflict ‘first responders.’ They have the opportunity to provide emergency first aid […]

Category: Employer News | Friday 4 January 2019 | Author: Tania Coke
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Mediating cross-cultural conflict

In Japan, interpersonal relations are governed by the notion of “wa”. According to this philosophy, individuals are expected to prioritise the harmony of the group over their own personal interests. They do this by “reading the air” (kuuki wo yomu), to sense the collective feeling in the group and then choosing their words and actions […]

Category: UK Mediation Journal | Wednesday 2 January 2019 | Author: Tania Coke
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Consensio’s 2018 News Round-Up

Published by Consensio in 2018, we share with you nine Consensio articles which have appeared in well-known publications such as Personnel Today and Training Journal.  Download our news round up to find out: How courageous conversations can resolve workplace conflict. If you ever wonder why so many managers shy away from having courageous conversations at […]

Category: Blog | Monday 17 December 2018 | Author: Anna Shields
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Why it’s time to humanise the workplace

How often do you have meaningful conversations with colleagues at work? If the answer is ‘rarely’, then find out why it’s time to make a positive, conscious change in the way you approach workplace relationships. Mental health seems to be top of the HR agenda at the moment. This is thanks in part to the efforts of Prince William and others […]

Category: HR Zone | Friday 30 November 2018 | Author: Tania Coke
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Empathy: The hard but important skill

Empathy has become something of a buzz word in business recently. Alex Efthymiades, co-founder of  workplace mediation experts Consensio, explores why and how workplaces can encourage more empathy… In this article you will learn: What other people have said about empathy Why empathy is important How companies are encouraging their employees to be more empathic A […]

Category: Virgin | Monday 19 November 2018 | Author: Alex Efthymiades
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