When facing difficulties in a work or personal relationship, leaning on a trusted colleague or friend for support can be useful. In my job as a workplace mediator, I help employees navigate tricky workplace situations. Yet I still encounter conflict in my own life. Recently, when I turned to people I trust to talk things […]
Category: Forbes | Thursday 5 May 2022 | Author: Anna Shields“My boss is a nightmare, and I’m at my wits’ end!” When experiencing a tricky workplace relationship, workers often turn to a trusted colleague for support. But how to respond? Leap to their defense, or spend time sympathizing? Back up their views, or give advice? Although well-intentioned, misjudged support can make things worse, exacerbating conflict. […]
Category: Forbes | Wednesday 6 April 2022 | Author: Anna ShieldsIn those bygone days of working in an office or on site every day, it was fairly easy to tell when there was a conflict brewing between your team members. You could feel the dense, negative atmosphere, sometimes hear the harsh words and put-downs, and see the heads shake in meetings. Perhaps the answer was […]
Category: APM | Monday 4 April 2022 | Author: Alex EfthymiadesListening skills are paramount to the communications process, but are often overlooked and misunderstood. Anna Shields provides five tips that will take your listening skills to the next level. Listening is the building block of all communication; it is essential for collaborative, engaged, and productive workforces. When staff are in conflict and emotions are running […]
Category: Training Zone | Tuesday 22 March 2022 | Author: Anna ShieldsStephen Covey describes trust as “The glue of life. It’s the most essential ingredient in effective communication. It’s the foundational principle that holds all relationships.” And yet, according to Edelman’s 2022 Trust Barometer, 59% of respondents say their default tendency is to distrust something until proved otherwise. This extends to interpersonal relationships, with a further 64% believing […]
Category: Forbes | Monday 7 March 2022 | Author: Anna Shields
