In times of uncertainty and change, building a culture of accountability is essential for leaders as they navigate workplace conflict. While many organizations have centralized systems for managing disputes, these put the burden of managing conflict on HR professionals. Yet the most effective way for organizations to manage conflict informally and quickly is to embed […]
Category: Forbes |
Thursday 12 June 2025 | Author:
Anna Shields
With AI now woven into daily life, it’s tempting to turn to it for quick answers, including when dealing with something as complex as conflict at work. Tools like ChatGPT can be prompted to spot patterns, ask questions to resolve conflict, and even anticipate future disputes. Yet, a workplace mediator will tell you that when […]
Category: Forbes |
Wednesday 7 May 2025 | Author:
Anna Shields
Conflict within teams is often viewed negatively, but when managed well, it can drive innovation and creativity. Managers play a key role in guiding team members through these inevitable challenges, enabling differing opinions to emerge and fostering constructive debate. Yet, with competing pressures, it can be tempting for managers to ignore issues or impose a solution to […]
Category: Forbes |
Monday 7 April 2025 | Author:
Anna Shields
Gen Z’s arrival into the workforce has also brought with it a new set of values and expectations, including work/life balance and personal wellbeing. Gen Z is also more values-driven and socially conscious than previous generations. They seek leaders who share their values and expect organisations to take meaningful action. This can cause friction with […]
Category: The HR Director |
Tuesday 25 March 2025 | Author:
Anna Shields
Calling all fixers, ostriches and bureaucrats, it’s time to try the owl approach to management – Anna Shields explains A recent CIPD study found that managers could inadvertently be fuelling tensions in their teams. L&D need to identify counterproductive approaches to conflict management and build the skills to overcome these. Do managers fuel conflict? The Chartered Institute […]
Category: Training Journal |
Thursday 27 February 2025 | Author:
Anna Shields
