News

Finding peace among employees is paramount to run a successful franchise

In the latest issue of Elite Franchise, Alex Efthymiades speaks about the impact of conflict on staff turnover and taking action when conflict occurs … ‘Having a workplace rife with conflicts can have horrendous outcomes for your staff turnover. “It has a big impact on retention rates,” says Alex Efthymiades, director and co-founder of Consensio, the […]

Category: Elite Franchise | Thursday 19 April 2018 | Author: Hannah King
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How to disagree positively and productively

Conflict is something most of us shy away from, whether in the workplace or elsewhere. But if approached with care and thought, disagreements can lead to productive outcomes that hopefully lead to a consensus being reached. Psychotherapist Diana Parkinson explains that we often feel threatened and frightened when someone disagrees with us. “We become defensive, […]

Category: Every Woman | Thursday 22 March 2018 | Author: Hannah King
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Courageous Conversations: A New Guide for Better Communication at Work

When I have a problem with a colleague, I know that the sensible thing to do is to get together as soon as possible and talk it through. Apparently, I am not always very sensible. And, it turns out, nor are most people at work. We all struggle to have these conversations, and to have […]

Category: Blog | Wednesday 14 March 2018 | Author: Anna Shields
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We know about IQ and EQ, but what about PQ?

A species evolves by developing new ways of understanding and responding to its environment. Over the last 20 years or so, the office-dwelling species has taken an evolutionary leap by recognising EQ alongside IQ.  Prior to this, corporate employees were largely recruited, assessed and valued on the basis of their intellect… Then Daniel Goleman offered […]

Category: Training Zone | Wednesday 14 March 2018 | Author: Tania Coke
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The Skills & Approaches for Resolving Conflicts in the Workplace

The following are my top tips for restoring harmony and defusing potential conflict issues: Plan things in advance; think about the goal of the conversation and the words you will use. What does the other person need? Is it the right time for this conversation? If you’re both too angry, pause and delay the conversation […]

Category: Forde HR Cloud | Saturday 24 February 2018 | Author: Anna Shields
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