Courageous Conversations: A New Guide for Better Communication at Work

When I have a problem with a colleague, I know that the sensible thing to do is to get together as soon as possible and talk it through. Apparently, I am not always very sensible. And, it turns out, nor are most people at work. We all struggle to have these conversations, and to have […]

Category: Blog | Wednesday 14 March 2018 | Author: Anna Shields
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The Skills & Approaches for Resolving Conflicts in the Workplace

The following are my top tips for restoring harmony and defusing potential conflict issues: Plan things in advance; think about the goal of the conversation and the words you will use. What does the other person need? Is it the right time for this conversation? If you’re both too angry, pause and delay the conversation […]

Category: Forde HR Cloud | Saturday 24 February 2018 | Author: Anna Shields
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A Strategic Approach to Conflict Resolution in the NHS

Following the success of the Healthcare People Management Association (HPMA) event with our client Guy’s & St. Thomas’ NHS Foundation Trust, we were delighted to be invited back to run another mediation and conflict management event this month. We partnered with University College Hospitals NHS Foundation Trust (UCLH) to showcase the Trust’s strategic approach to […]

Category: Blog | Wednesday 31 January 2018 | Author: Alex Efthymiades
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How can we measure the quality of work?

The Taylor Review into modern employment practices has called for a new focus on the quality of work. Tania Coke, a senior mediation consultant at Consensio, explores how this can be measured and why work can be humanised to balance the trend in automation. The Taylor Review into modern employment practices makes a bold proposal: […]

Category: Director | Thursday 25 January 2018 | Author: Tania Coke
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Our latest mediation case study from a Senior NHS Consultant

For people experiencing conflict with a colleague, work can be a very difficult place. “I want to share this story because, like many other people, workplace conflict was having a huge impact on me. I will even go so far as to say it was destroying my life. At times it felt like I was […]

Category: Blog | Thursday 11 January 2018 | Author: Anna Shields
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