Develop conflict capability through specialist training

Workplace conflict resolution training that equips your people with the skills and confidence to navigate conflict across your organisation.

Training that builds conflict capability at every level

Building workplace conflict capability starts with developing the right skills where they’re needed most.

Whether you’re building everyday conflict skills, developing managers or creating an internal mediation service, Consensio’s training helps you to manage conflict more effectively.

From conflict management to mediation skills, accredited mediator training, CPD and supervision, we have an extensive training portfolio that’s designed to fit around you and your organisation.

Accredited mediation training

Gain the knowledge, skills and confidence to mediate a wide range of workplace disputes.

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Mediation skills training

Develop practical mediation skills across your organisation, helping people resolve workplace conflict earlier and more constructively.

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CPD and supervision training

Support workplace mediators and internal mediation services’ ongoing development through specialist CPD and supervision.

Explore mediation CPD and supervision training

Conflict management training

Equip your people to recognise and address workplace conflict, with practical training tailored to your organisational needs.

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Training accreditation

Selected Consensio training programmes are accredited by the Open College Network (OCN).

Free workplace conflict webinars

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Leadership Strategy.

Workplace conflict resolution training with the Consensio App

Extend your training programme beyond the classroom with the Consensio App, and give staff and managers on-demand support to build conflict management skills.

Combining live online training, bite-sized learning, expert guidance and practical resources, the Consensio App supports people as they learn to navigate everyday conflict with greater confidence.

Explore the app

Workplace conflict resolution training with the Consensio App

The impact of Consensio training

79%

saw improvements in their communication skills following the training

70%

gained greater confidence to take action when facing workplace conflict

73%

reported an impact on their professional relationships (Source: Consensio, 2025)

Training FAQs

How can workplace conflict resolution training support our organisation?

Workplace conflict resolution training helps build conflict management capability at every level. By equipping managers, HR professionals, mediators and employees with the right knowledge and practical techniques, training helps people respond to conflict earlier and navigate difficult conversations more effectively, while strengthening the organisation’s overall approach to conflict resolution.

Many organisations introduce training as part of a wider strategy to improve leadership capability, employee relations, wellbeing and workplace culture. Developing conflict capability across different roles can help you create a more consistent and constructive approach to managing workplace conflict.

How do we identify the right training for different roles and teams?

The right training depends on your organisation’s objectives, the needs of different roles and teams, and your current level of conflict capability. Managers may benefit from practical conflict management skills, while HR professionals or specialist practitioners may require more advanced training, such as mediation or conflict coaching.

Many organisations create learning pathways that provide different levels of training for different audiences, which helps to build capability where it will have the greatest impact.

Can we combine different training courses into a single learning pathway?

Yes. Many organisations take a custom approach and combine different courses to create a structured learning pathway.

For example, conflict management training can give managers core skills, while mediation training develops a more specialist capability. Ongoing continued professional development, supervision and the Consensio App can then help reinforce learning and ensure return on investment.

Can workplace conflict resolution training be tailored to our organisation?

How is workplace conflict resolution training provided?

Workplace conflict resolution training can be in person, online, or through a hybrid approach for multi-site teams. Programmes range from individual workshops and accredited training to longer-term development courses. There’s also the Consensio App, which combines different learning methods.

Consensio will consult with you to identify the most effective approach, based on your organisation’s objectives, locations and participants.

What should we look for in a workplace conflict resolution training provider?

Look for a provider with relevant workplace-conflict expertise and a proven record of delivering practical training that reflects real organisational challenges.

It’s also worth considering whether training can be tailored to different roles, delivered in a format that suits your organisation, and integrated into wider leadership, HR or organisational development programmes.

If you’re looking to build long-term conflict capability, a provider that offers a range of learning options – from conflict management and mediation training, to CPD and digital learning – can help you create a more joined-up and sustainable approach.