Training Zone

We know about IQ and EQ, but what about PQ?

A species evolves by developing new ways of understanding and responding to its environment. Over the last 20 years or so, the office-dwelling species has taken an evolutionary leap by recognising EQ alongside IQ.  Prior to this, corporate employees were largely recruited, assessed and valued on the basis of their intellect… Then Daniel Goleman offered […]

Category: Training Zone | Wednesday 14 March 2018 | Author: Tania Coke
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Introducing workplace mediation at Sony

by Mark Clements, Sony Europe Limited. Becoming a workplace mediator was a life-changing experience for me, both on a professional and personal level. This wasn’t what I expected before I attended the accredited mediation course. Given my numerous years in HR, I assumed that I would simply be enhancing an existing skillset. Yet contrary to […]

Category: Training Zone | Friday 27 October 2017 | Author: Hannah King
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Drawing the line for line managers in conflict management skills

It’s a perennial problem that most of us have either witnessed or even been a part of. You are good at your job and get promoted to a position where, very soon, you find that you are no longer doing ‘your job’. Instead, you are managing teams of people with little support or understanding on […]

Category: Training Zone | Tuesday 4 July 2017 | Author: Anna Shields
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Is ‘sorry’ really the hardest word? Exploring the big effect of this little word – Training Zone

The word “sorry” means many things to many people. In this article, Anna Shields, co-founder of Consensio, talks about the impact of an apology in the context of workplace mediation and how this can be applied in many types of courageous conversations. Sorry. Even if the word itself doesn’t actually come up, it’s usually there […]

Category: Training Zone | Wednesday 27 July 2016 | Author: Anna Shields
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Conflict and wellbeing: How one impacts the other – Training Zone

Conflict management is now often a standard component of HR’s training portfolio. But conflict can be managed in very different ways, so how should one choose between the alternatives available when designing your training programmes? The customary way to assess conflict management approaches is to consider their effectiveness in resolving disputes. But resolution is not […]

Category: Training Zone | Wednesday 1 May 2013 | Author: Anna Shields
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