Forbes

Effective communication is like a two-way street; information and ideas must travel both ways to reach a shared destination of mutual understanding. A successful journey is just as much about inbound communication—listening—as it is about outbound communication—speaking. But just like on physical journeys, sometimes communication breaks down. In and out of work, when you are […]

At the end of the year, when colleagues come together to celebrate the festive season, this can bring joy as well as conflict. When we watch others struggle with conflict, we may want to step into the role of peacemaker. Whether it’s a potential conflict at the office party or a heated disagreement around the […]

Kindness is not usually a word one associates with conflict. When a teammate feels wronged by a colleague, the focus tends to be on establishing who’s right and who’s wrong. Emotions are often running high, both in the heat of the moment and after one has dwelt on the situation. Summoning the desire and generosity […]

A recent report from the Chartered Institute of Personnel and Development (CIPD) highlighted two important findings: a significant gap in conflict resolution skills and a marked divide between employers and employees. Based on data from more than 2,000 employers and 5,000 employees in the UK, the report confirmed that conflict is a common occurrence in the workplace, […]

In today’s world, the art of listening seems to be on the decline. From politicians railing at their opponents to polarizing debates on social media, the emphasis is often on driving points home rather than listening to perspectives different from our own. With working and personal lives increasingly intertwined, this trend is also being played […]