Forbes

We live in a society where most people expect those in authority to have all the answers. In childhood, parents tell children what to do and when to say sorry. In education, teachers determine who has met the grade or fallen short. In the world of work, this tendency often continues: when workplace conflict arises, […]

Conflict resolution has been on the organizational agenda for a long time, but LinkedIn’s “Skills on the Rise” for 2025 revealed something striking. Conflict mitigation is now the second fastest-growing in-demand skill that companies are hiring for, just behind AI literacy. As a conflict management professional, this shift is encouraging. For years, I’ve seen many leaders struggle […]

When a colleague is experiencing workplace conflict, it’s natural to want to offer support. But what is the best way to do this? Too often, conversations focus on finding out facts, such as who said what, or trying to establish who’s “right” or “wrong”. With the pressures of busy work environments, it can also be […]

In today’s fast-paced and uncertain business landscape, growth and innovation are high on the agenda of many leaders. According to PwC’s UK CEO Survey 2025, 66% of UK CEOs are actively developing new business capabilities or operating models in pursuit of growth. To unlock that growth, leaders must cultivate creative leadership. This means building an organizational culture […]

In times of uncertainty and change, building a culture of accountability is essential for leaders as they navigate workplace conflict. While many organizations have centralized systems for managing disputes, these put the burden of managing conflict on HR professionals. Yet the most effective way for organizations to manage conflict informally and quickly is to embed […]