Forbes

When conflict flares up with a colleague, it’s easy to ignore it. Everyone is busy, time is precious, and there are deadlines to meet. In Oliver Burkeman’s new book, “Four Thousand Weeks: Time Management for Mortals,” he highlights that the average life span is 80 years or just 4,000 weeks on earth. With this in […]

As more countries move tentatively back to a version of ‘normal’, and organizations cement their plans for working patterns, leaders may anticipate some unhappiness or discord amongst staff. But many may not be prepared for the number of workplace conflict issues rising to the surface. Workplace mediators have noticed some new themes in employee conflict […]

Whether making a product inquiry or trying to resolve a customer service issue, most of us have interacted with AI or chatbots. And most of the time, it’s with varying degrees of success. Anyone who uses Siri or Alexa is likely to have tales of queries gone wrong or frustrated attempts at seemingly simple requests.  […]

Most organizations appreciate that conflict can be costly. A supervisor clashes with a team member, and resignations may follow. Employee grievances take up valuable management time and resources. The mounting legal costs of a tribunal appear on the monthly board report. But often, leaders are only aware of the isolated cases that appear on their […]

When dealing with disputes, whether at work or at home, the emphasis is often on skills; what to say, how to say it, and when. But concentrating on actions alone can be a mistake. What many people are missing, and what can be especially tricky when you are feeling stressed or angry, is to look […]