Forbes

Kindness is not usually a word one associates with conflict. When a teammate feels wronged by a colleague, the focus tends to be on establishing who’s right and who’s wrong. Emotions are often running high, both in the heat of the moment and after one has dwelt on the situation. Summoning the desire and generosity […]

A recent report from the Chartered Institute of Personnel and Development (CIPD) highlighted two important findings: a significant gap in conflict resolution skills and a marked divide between employers and employees. Based on data from more than 2,000 employers and 5,000 employees in the UK, the report confirmed that conflict is a common occurrence in the workplace, […]

In today’s world, the art of listening seems to be on the decline. From politicians railing at their opponents to polarizing debates on social media, the emphasis is often on driving points home rather than listening to perspectives different from our own. With working and personal lives increasingly intertwined, this trend is also being played […]

Retention is a key challenge for many organizations, and is often on the leadership agenda. Although there are a number of reasons why people leave an employer, it’s not always easy to identify the root causes, and so it can be difficult for leaders to know where to focus organizational efforts to improve retention. Leavers […]

With elections in full swing in the US and UK, conflict is being played out not only in the corridors of power, but also in homes, communities, and workplaces. Staunch supporters on each side extoll the virtues of their candidates, fixed in their views and unable to listen to those with a different opinion. Whichever […]