Forbes

Recently, news headlines have included many union wins. The United Auto Workers (UAW) negotiated historic wage deals with US car manufacturers. In the UK, the RMT declared victory by agreeing a deal that could end 18 months of crippling rail strikes. Commentators point to unions ‘winning big,’ alongside talk of employers ‘losing’ or ‘taxpayers paying the […]

The average person spends about 85,000 hours of their life at work, much of which is spent working alongside colleagues. With so many daily interactions, it’s no surprise that issues arise in these relationships. And, as many workers don’t have the skills or confidence to address these tensions, they can fester away, which impacts the individuals involved, […]

When conflict crops up at work, the impact can be significant, not just for those directly involved, but for teams, and the wider organization. The task of resolving conflict often lands with leaders, or a few specialist staff. This usually makes the skills of managing conflict the responsibility of a small number of relatively high-cost […]

Leaders often think they are communicating clearly, however, busy schedules, impending deadlines, and competing pressures can get in the way of this. When instructions are curtailed and explanations rushed, misunderstandings are bound to occur. Although misunderstandings can often be smoothed out, over time, the compound effect of miscommunication results in potential relationship breakdowns and workplace […]

At work, most of us follow clear guidelines in the hope that our actions will yield predictable outcomes. Yet when it comes to working relationships – especially challenging ones – things are more complex, because we all have diverse personalities, behaviors, and communication styles, which makes it tricky to control the outcome of our interactions […]