Introducing workplace mediation at Sony

27th October 2017

by Mark Clements, Sony Europe Limited. Becoming a workplace mediator was a life-changing experience for me, both on a professional and personal level. This wasn’t what I expected before I attended the accredited mediation course. Given my numerous years in HR, I assumed that I would simply be enhancing an existing skillset. Yet contrary to […]

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Are you really a good communicator? – Training Journal

23rd November 2016

Thinking about your communication with others is an important skill to continuously develop. Tania Coke shares some tips. The terms “active listening” and “emotional intelligence” have become common-place in organisational life. Many of us have attended communication skills or conflict management training courses and pride ourselves on our interpersonal skills. It’s one thing to listen […]

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Case Study – Marshall Aerospace – People Management

1st September 2013

By Tim Smedley How a defence firm more used to a ‘command-and-tell’ culture has replaced confrontation with mediation Picture a workplace where mediation is flourishing and Marshall Aerospace and Defence Group might not be top of your list. The organisational culture in the Cambridge-based aviation and engineering business is best described as entrenched. Ninety per cent of Marshall’s […]

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Back to basics – The forgotten skill of listening – Training Journal

1st June 2013

“Business people need to listen at least as much as they need to talk. Too many people fail to realise that real communication goes in both directions.” Listening, as observed by Lee Iacocca, former CEO of Chrysler Corporation, is one of the most fundamental business skills but is hugely undervalued and rarely, if ever, taught. In this article, we go back to basics and ask […]

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The tangible returns of mediation – Strategic HR Review

1st August 2012

You’ve heard of mediation. You might even be aware that in the UK, the  Government has recently placed mediation at the heart of its strategy of reducing the cost of conflict and improving workplace relations. And perhaps you are intuitively drawn to the idea of empowering people in conflict to determine their own resolution with […]

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