Forbes

Leaders often think they are communicating clearly, however, busy schedules, impending deadlines, and competing pressures can get in the way of this. When instructions are curtailed and explanations rushed, misunderstandings are bound to occur. Although misunderstandings can often be smoothed out, over time, the compound effect of miscommunication results in potential relationship breakdowns and workplace […]

At work, most of us follow clear guidelines in the hope that our actions will yield predictable outcomes. Yet when it comes to working relationships – especially challenging ones – things are more complex, because we all have diverse personalities, behaviors, and communication styles, which makes it tricky to control the outcome of our interactions […]

As a manager, there is an expectation that your role will involve resolving workplace conflict in your team quickly and effectively. When you take on a leadership role, you’ll likely have to deal with more complex and challenging issues. Colleagues may expect you to solve their conflicts for them. But, this can become a vicious […]

It’s the UK’s National Tea Day today. Tea-loving Brits, and indeed millions of people in homes and workplaces around the globe, will be brewing the world’s second most popular drink. At work though, it’s not just tea (or coffee) that can get stirred up. Conflict commonly occurs amongst co-workers, and failure to address issues early […]

It isn’t easy owning up to one’s mistakes, but getting someone else to own up to theirs can be even harder. Politicians are famous for their non-apology apologies, and Prince Harry is reported to want an apology before he attends King Charles III’s coronation. Even Microsoft’s AI chatbot Bing is said to have insisted that […]