Forbes

Whether making a product inquiry or trying to resolve a customer service issue, most of us have interacted with AI or chatbots. And most of the time, it’s with varying degrees of success. Anyone who uses Siri or Alexa is likely to have tales of queries gone wrong or frustrated attempts at seemingly simple requests.  […]

Most organizations appreciate that conflict can be costly. A supervisor clashes with a team member, and resignations may follow. Employee grievances take up valuable management time and resources. The mounting legal costs of a tribunal appear on the monthly board report. But often, leaders are only aware of the isolated cases that appear on their […]

When dealing with disputes, whether at work or at home, the emphasis is often on skills; what to say, how to say it, and when. But concentrating on actions alone can be a mistake. What many people are missing, and what can be especially tricky when you are feeling stressed or angry, is to look […]

This week, millions of people watched Oprah Winfrey interview Prince Harry and Meghan, The Duke and Duchess of Sussex. Family relationships were laid bare; there were serious allegations of racism and candid disclosures about the impact this all had on Meghan’s mental health. Sharing personal details of conflict on primetime TV may seem like an […]