Training Zone

Managing conflict is a key skill for line managers but is often seen as an inconvenience and something for HR to handle. Now is the perfect time for L&D to help promote the benefits of conflict resolution training. The fallout from the global pandemic has permeated every level of corporate life. That includes strained relationships between […]

Remote working brings with it new issues and conflicts. Training people to handle these conflicts will also be happening virtually in many cases, so it’s vital that learning providers adapt their content and delivery accordingly. In today’s remote workplace, conflict hasn’t disappeared, but the way we are able to manage it has changed. This is why […]

A species evolves by developing new ways of understanding and responding to its environment. Over the last 20 years or so, the office-dwelling species has taken an evolutionary leap by recognising EQ alongside IQ.  Prior to this, corporate employees were largely recruited, assessed and valued on the basis of their intellect… Then Daniel Goleman offered […]

by Mark Clements, Sony Europe Limited. Becoming a workplace mediator was a life-changing experience for me, both on a professional and personal level. This wasn’t what I expected before I attended the accredited mediation course. Given my numerous years in HR, I assumed that I would simply be enhancing an existing skillset. Yet contrary to […]