We were delighted to talk to Salma El-Wardany on BBC Radio London’s Drive Show on Friday 29th October 2021. Invited as the ‘Conflict Resolution Coach’ for the show’s ‘The Coach’ feature, Anna shared her top 3 tips for resolving conflict, as well as discussing mediation, the importance of impartiality and how there’s always something we can learn […]
Category: BBC | Tuesday 2 November 2021 | Author: Anna ShieldsAs more staff return to the office, many leaders are supporting teams as they adjust to hybrid working. Part of this support will involve dealing with new sources of workplace conflict. To help employees resolve their disputes, leaders are often encouraged to be good listeners, for example, by applying ‘active listening’ skills such as eye contact, […]
Category: Forbes | Wednesday 6 October 2021 | Author: Anna ShieldsManaging conflict is a key skill for line managers but is often seen as an inconvenience and something for HR to handle. Now is the perfect time for L&D to help promote the benefits of conflict resolution training. The fallout from the global pandemic has permeated every level of corporate life. That includes strained relationships between […]
Category: Training Zone | Thursday 23 September 2021 | Author: Anna ShieldsWhen conflict flares up with a colleague, it’s easy to ignore it. Everyone is busy, time is precious, and there are deadlines to meet. In Oliver Burkeman’s new book, “Four Thousand Weeks: Time Management for Mortals,” he highlights that the average life span is 80 years or just 4,000 weeks on earth. With this in […]
Category: Forbes | Tuesday 31 August 2021 | Author: Anna ShieldsAs more countries move tentatively back to a version of ‘normal’, and organizations cement their plans for working patterns, leaders may anticipate some unhappiness or discord amongst staff. But many may not be prepared for the number of workplace conflict issues rising to the surface. Workplace mediators have noticed some new themes in employee conflict […]
Category: Forbes | Tuesday 3 August 2021 | Author: Anna Shields
