Conflict management and resolution may not feel like a natural part of an inclusion strategy, but getting it wrong can have huge implications for whether people feel a sense of belonging with their employer. According to research from Acas, the conciliation service, 57% of people who experienced workplace conflict reported stress, anxiety or depression as […]
Category: D & I Leaders | Wednesday 21 October 2026 | Author: Alex EfthymiadesHandling conflict well isn’t only about knowing what to say. It’s also about knowing when to stop talking. In a difficult conversation, leaders may feel pressure to offer solutions or defend their decisions. But in doing this, they sometimes miss important information. Recognizing when the urge to talk gets in the way of understanding can […]
Category: Forbes | Thursday 8 October 2026 | Author: Anna ShieldsA quick and direct ‘fix’ for conflict situations, whilst tempting for all involved, is not always the best route for individuals or teams. How can organisations build non-directive skills in managers so that employees can take greater ownership of resolving workplace conflict? Anna Shields sets out the benefits of non-directiveness. When it comes to conflict […]
Category: Training Journal | Tuesday 6 October 2026 | Author: Anna ShieldsLeaders sometimes avoid addressing difficult issues for understandable reasons, especially when they worry the conversation might affect a working relationship. That can mean softening their feedback, hinting at concerns, or delaying the conversation altogether. While being “nice” may ease the initial discomfort, the underlying issues remain. Over time, the consequences of avoiding conflict can be […]
Category: Forbes | Tuesday 8 September 2026 | Author: Anna ShieldsThe Digital HR and Technology Award recognises the effective use of tech by HR teams to bring about business benefits. The Personnel Today Awards 2026 judges, presented with high-quality entries, considered projects as diverse as large digital HR transformation projects and small-scale deployment of apps and sought evidence of how the technological intervention had solved […]
Category: Personnel Today | Tuesday 11 August 2026 | Author: Anna Shields
