We know about IQ and EQ, but what about PQ?

A species evolves by developing new ways of understanding and responding to its environment. Over the last 20 years or so, the office-dwelling species has taken an evolutionary leap by recognising EQ alongside IQ.  Prior to this, corporate employees were largely recruited, assessed and valued on the basis of their intellect… Then Daniel Goleman offered […]

Category: Training Zone | Wednesday 14 March 2018 | Author: Tania Coke
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The Skills & Approaches for Resolving Conflicts in the Workplace

The following are my top tips for restoring harmony and defusing potential conflict issues: Plan things in advance; think about the goal of the conversation and the words you will use. What does the other person need? Is it the right time for this conversation? If you’re both too angry, pause and delay the conversation […]

Category: Forde HR Cloud | Saturday 24 February 2018 | Author: Anna Shields
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How can we measure the quality of work?

The Taylor Review into modern employment practices has called for a new focus on the quality of work. Tania Coke, a senior mediation consultant at Consensio, explores how this can be measured and why work can be humanised to balance the trend in automation. The Taylor Review into modern employment practices makes a bold proposal: […]

Category: Director | Thursday 25 January 2018 | Author: Tania Coke
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The ‘C word’

There seems to be a certain word in the English language that organisations avoid at all costs. This word is only mentioned by a few brave individuals in hushed whispers, like any other word that we perceive as a taboo. So what is it about this word, the C word, that makes it so difficult […]

Category: UK Mediation Journal | Friday 1 December 2017 | Author: Alex Efthymiades
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Dealing with conflict: Advice from a workplace mediator

In the 1950s, Winston Churchill famously professed to prefer jaw jaw to war war. It’s a sentiment that is as true today as it ever has been, and certainly not restricted to the field of international diplomacy but valid in almost every aspect of our personal and professional lives. From the shop floor to the […]

Category: Small Business | Tuesday 14 November 2017 | Author: Anna Shields
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