News

What type of arguer are you? 

As featured in “How to give good confrontation” by Lizzie Pook Anna Shields, co-founder and director of workplace mediation company Consensio, says a conflict-management tool called the Thomas Kilmann Conflict Mode Instrument can help identify the six ways people deal with conflict. So, how do you argue? The Turtle Terrified of confrontation, you would rather […]

Category: Marie Claire | Monday 18 September 2017 | Author: Anna Shields
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How to encourage conflict conversations at work

If handled constructively, workplace conflict can lead to improved relationships and enhanced performance, writes Tania Coke. When workplace conflict is handled badly, the outcome can be ugly: toxic atmospheres, destructive relationships, shattered self-esteem and high rates of sickness absence and employee turnover. But when handled well, conflict can deepen relationships, raise self-awareness, spark creativity and […]

Category: Changeboard | Wednesday 6 September 2017 | Author: Tania Coke
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Rethinking politics: Lessons from workplace mediation and the arts

Witnessing British politics of late has been a stark reminder of the dangers of polarisation. In the EU referendum, an immensely complex issue was reduced to two choices: Remain or Leave. In the recent General Election, the entire political spectrum seemed to shrink to two political positions: Tory or Labour. Mediation theory tells us that […]

Category: UK Mediation Journal | Thursday 3 August 2017 | Author: Tania Coke
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There’s more than one way to solve a dispute

By Jane Simms Resolving workplace differences is a fine art – and many businesses have been getting it dramatically wrong Put down the franking machine and step away from your annoying colleague: the first rule of resolving conflict at work is to stop thinking of it as a problem. We see confrontation and disagreement as […]

Category: People Management | Thursday 27 July 2017 | Author: Hannah King
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Drawing the line in line management

We often talk about the importance of training line managers in conflict resolution and mediation skills as they are the best ‘workplace mediators’ an organisation has. Line managers are close to the action and can deal with issues at work quickly and informally. Read our recent article in Training Zone which features UCLH and the conflict […]

Category: Blog | Wednesday 19 July 2017 | Author: Anna Shields
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