Training Journal

There is a story from India of nine blind men who encounter an elephant for the first time. Reaching out to touch the elephant, they each discover a different part of the elephant’s body and are soon embroiled in violent disagreement. In this story, the nine men are unable to acknowledge one another’s perspectives. Each […]

“Business people need to listen at least as much as they need to talk. Too many people fail to realise that real communication goes in both directions.” Listening, as observed by Lee Iacocca, former CEO of Chrysler Corporation, is one of the most fundamental business skills but is hugely undervalued and rarely, if ever, taught. In this article, we go back to basics and ask […]