Forbes

When a colleague is experiencing workplace conflict, it’s natural to want to offer support. But what is the best way to do this? Too often, conversations focus on finding out facts, such as who said what, or trying to establish who’s “right” or “wrong”. With the pressures of busy work environments, it can also be […]

In today’s fast-paced and uncertain business landscape, growth and innovation are high on the agenda of many leaders. According to PwC’s UK CEO Survey 2025, 66% of UK CEOs are actively developing new business capabilities or operating models in pursuit of growth. To unlock that growth, leaders must cultivate creative leadership. This means building an organizational culture […]

In times of uncertainty and change, building a culture of accountability is essential for leaders as they navigate workplace conflict. While many organizations have centralized systems for managing disputes, these put the burden of managing conflict on HR professionals. Yet the most effective way for organizations to manage conflict informally and quickly is to embed […]

With AI now woven into daily life, it’s tempting to turn to it for quick answers, including when dealing with something as complex as conflict at work. Tools like ChatGPT can be prompted to spot patterns, ask questions to resolve conflict, and even anticipate future disputes. Yet, a workplace mediator will tell you that when […]

Conflict within teams is often viewed negatively, but when managed well, it can drive innovation and creativity. Managers play a key role in guiding team members through these inevitable challenges, enabling differing opinions to emerge and fostering constructive debate. Yet, with competing pressures, it can be tempting for managers to ignore issues or impose a solution to […]