News

Are you really a good communicator? – Training Journal

Thinking about your communication with others is an important skill to continuously develop. Tania Coke shares some tips. The terms “active listening” and “emotional intelligence” have become common-place in organisational life. Many of us have attended communication skills or conflict management training courses and pride ourselves on our interpersonal skills. It’s one thing to listen […]

Category: Training Journal | Wednesday 23 November 2016 | Author: Tania Coke
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Alex Efthymiades: Do women and men communicate differently during mediation?

In John Gray’s best-selling book from the early 1990s, Men are from Mars, Women are from Venus, he describes how women and men seem to be from different planets because they are so different from each other. Whilst there are always exceptions and individual differences, a lot of recent and reliable research by psychologists, linguists […]

Category: HR Review | Tuesday 1 November 2016 | Author: Alex Efthymiades
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How to solve workplace conflict when no-one is present

Modern working practices have brought a new world of workplace conflict. Tania Coke asks what can be done to support healthy human relations in the age of absence. You might say the 21st century is the age of absence. We are absent to the colleague sitting next to us when we skype with a client on […]

Category: HRD Connect | Wednesday 12 October 2016 | Author: Tania Coke
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Intergenerational conflict at work – A workplace mediator’s view – HR Magazine

The most common post-referendum comments I hear from those in the older generation who voted to leave is: “I’m doing it for your future.” Yet the child or grandchild responds: “But I voted remain.” Here lies the conundrum that I often see in my job as a workplace mediator; each party feels passionately that they […]

Category: HR Magazine | Monday 5 September 2016 | Author: Anna Shields
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Build trusting relationships at work – Changeboard

Do you value the importance of building trusting workplace relationships? When conflict erupts in the workplace, the question of trust is never far behind. “I trusted you. You let me down”. “I can’t believe she did that. I’ll never be able to trust her again.” “There’s no point me trying to talk to him – […]

Category: Changeboard | Friday 26 August 2016 | Author: Tania Coke
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