In the 1950s, Winston Churchill famously professed to prefer jaw jaw to war war. It’s a sentiment that is as true today as it ever has been, and certainly not restricted to the field of international diplomacy but valid in almost every aspect of our personal and professional lives. From the shop floor to the […]
Category: Small Business | Tuesday 14 November 2017 | Author: Anna Shieldsby Mark Clements, Sony Europe Limited. Becoming a workplace mediator was a life-changing experience for me, both on a professional and personal level. This wasn’t what I expected before I attended the accredited mediation course. Given my numerous years in HR, I assumed that I would simply be enhancing an existing skillset. Yet contrary to […]
Category: Training Zone | Friday 27 October 2017 | Author: Hannah KingTake the Daily Mail’s quiz to see if you’re a ‘teddy’ or a ‘turtle’ in an argument and how to come out on top Everyone’s raving about a new restaurant — but an hour before your reservation, your husband rings to say he’s working late. You’re furious. So do you demand he change his […]
Category: Daily Mail | Monday 25 September 2017 | Author: Anna ShieldsAs featured in “How to give good confrontation” by Lizzie Pook Anna Shields, co-founder and director of workplace mediation company Consensio, says a conflict-management tool called the Thomas Kilmann Conflict Mode Instrument can help identify the six ways people deal with conflict. So, how do you argue? The Turtle Terrified of confrontation, you would rather […]
Category: Marie Claire | Monday 18 September 2017 | Author: Anna ShieldsIf handled constructively, workplace conflict can lead to improved relationships and enhanced performance, writes Tania Coke. When workplace conflict is handled badly, the outcome can be ugly: toxic atmospheres, destructive relationships, shattered self-esteem and high rates of sickness absence and employee turnover. But when handled well, conflict can deepen relationships, raise self-awareness, spark creativity and […]
Category: Changeboard | Wednesday 6 September 2017 | Author: Tania Coke
