By Claire Warren Bullying doesn’t have to mean Malcolm Tucker-style bawling: subtle digs are just as devastating.The fightback starts here… Six weeks after taking on a new job, Katie should have still been finding her feet as an HR manager in a pharmaceuticals business. Instead she was busily looking for a new position, driven out by a ruthless finance […]
Category: People Management | Tuesday 1 October 2013 | Author: Hannah KingBy Tim Smedley How a defence firm more used to a ‘command-and-tell’ culture has replaced confrontation with mediation Picture a workplace where mediation is flourishing and Marshall Aerospace and Defence Group might not be top of your list. The organisational culture in the Cambridge-based aviation and engineering business is best described as entrenched. Ninety per cent of Marshall’s […]
Category: People Management | Sunday 1 September 2013 | Author: Hannah King“Business people need to listen at least as much as they need to talk. Too many people fail to realise that real communication goes in both directions.” Listening, as observed by Lee Iacocca, former CEO of Chrysler Corporation, is one of the most fundamental business skills but is hugely undervalued and rarely, if ever, taught. In this article, we go back to basics and ask […]
Category: Training Journal | Saturday 1 June 2013 | Author: Tania CokeUnfortunately, there is no magic formula to guarantee successful resolution of workplace conflict through mediation or any other conflict management tool. Anna Shields, director at Consensio sets out some realistic expectations for mediation users and sponsors by highlighting the common reasons why mediation might not work. To begin, we need to clarify what we mean by […]
Category: Personnel Today | Thursday 2 May 2013 | Author: Anna ShieldsConflict management is now often a standard component of HR’s training portfolio. But conflict can be managed in very different ways, so how should one choose between the alternatives available when designing your training programmes? The customary way to assess conflict management approaches is to consider their effectiveness in resolving disputes. But resolution is not […]
Category: Training Zone | Wednesday 1 May 2013 | Author: Anna Shields
