The most common post-referendum comments I hear from those in the older generation who voted to leave is: “I’m doing it for your future.” Yet the child or grandchild responds: “But I voted remain.” Here lies the conundrum that I often see in my job as a workplace mediator; each party feels passionately that they […]
Category: HR Magazine | Monday 5 September 2016 | Author: Anna ShieldsDo you value the importance of building trusting workplace relationships? When conflict erupts in the workplace, the question of trust is never far behind. “I trusted you. You let me down”. “I can’t believe she did that. I’ll never be able to trust her again.” “There’s no point me trying to talk to him – […]
Category: Changeboard | Friday 26 August 2016 | Author: Tania CokeThe word “sorry” means many things to many people. In this article, Anna Shields, co-founder of Consensio, talks about the impact of an apology in the context of workplace mediation and how this can be applied in many types of courageous conversations. Sorry. Even if the word itself doesn’t actually come up, it’s usually there […]
Category: Training Zone | Wednesday 27 July 2016 | Author: Anna ShieldsIt is tempting to present mediation as a defined process with largely predictable outcomes. But to do so could rob HR of what should be one of the most powerful tools in its conflict management toolbox. Long before a grievance needs to go to court, there are opportunities to solve an issue, before it has […]
Category: The HR Director | Thursday 19 May 2016 | Author: Tania CokeWhen discussing controversial issues it’s important to listen, explore and analyse the different perspectives You can’t see the news without hearing about Brexit. Whatever the result, a large number of politicians will have to move forward and work together, despite the obvious antipathy and backbiting that has already started. Similarly, the polarising views of both camps […]
Category: HR Magazine | Thursday 12 May 2016 | Author: Macarena Mata
