Finding peace among employees is paramount to run a successful franchise

In the latest issue of Elite Franchise, Alex Efthymiades speaks about the impact of conflict on staff turnover and taking action when conflict occurs …

‘Having a workplace rife with conflicts can have horrendous outcomes for your staff turnover. “It has a big impact on retention rates,” says Alex Efthymiades, director and co-founder of Consensio, the conflict-management and mediation firm. For instance, unless employers recognise staff members’ feelings, conflicts will fester and create unpleasant work environments. “People don’t want to work in those environments,” she says. So taking action when conflicts occur is paramount for the success of your franchise.’

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