The following are my top tips for restoring harmony and defusing potential conflict issues: Plan things in advance; think about the goal of the conversation and the words you will use. What does the other person need? Is it the right time for this conversation? If you’re both too angry, pause and delay the conversation […]
Category: Forde HR Cloud | Saturday 24 February 2018 | Author: Anna ShieldsThe Taylor Review into modern employment practices has called for a new focus on the quality of work. Tania Coke, a senior mediation consultant at Consensio, explores how this can be measured and why work can be humanised to balance the trend in automation. The Taylor Review into modern employment practices makes a bold proposal: […]
Category: Director | Thursday 25 January 2018 | Author: Tania CokeThere seems to be a certain word in the English language that organisations avoid at all costs. This word is only mentioned by a few brave individuals in hushed whispers, like any other word that we perceive as a taboo. So what is it about this word, the C word, that makes it so difficult […]
Category: UK Mediation Journal | Friday 1 December 2017 | Author: Alex EfthymiadesIn the 1950s, Winston Churchill famously professed to prefer jaw jaw to war war. It’s a sentiment that is as true today as it ever has been, and certainly not restricted to the field of international diplomacy but valid in almost every aspect of our personal and professional lives. From the shop floor to the […]
Category: Small Business | Tuesday 14 November 2017 | Author: Anna Shieldsby Mark Clements, Sony Europe Limited. Becoming a workplace mediator was a life-changing experience for me, both on a professional and personal level. This wasn’t what I expected before I attended the accredited mediation course. Given my numerous years in HR, I assumed that I would simply be enhancing an existing skillset. Yet contrary to […]
Category: Training Zone | Friday 27 October 2017 | Author: Hannah King
