Finding Harmony – The HR Director

In recession, the volume and intensity of organisational disputes inevitably soars. What can an organisation do to protect itself from this tide of destructive conflict? Asks Tania Coke, Senior Mediation Consultant, Consensio Interpersonal disagreement and difference are inevitable, even healthy features of organisational life. At best, they can foster constructive debate, healthy competition, innovation, and […]

Category: The HR Director | Wednesday 14 December 2011 | Author: Tania Coke
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Mediation: Part Four – How to deal with the outcome – HR Zone

When destructive workplace conflict rears its ugly head, it will typically be an HR professional who suggests mediation as an option to try and resolve the situation By the time the case gets to mediation, this ‘referrer’ will probably have invested significant time and emotion in it and will most likely have expectations about the […]

Category: HR Zone | Tuesday 8 November 2011 | Author: Tania Coke
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Mediation: Part Three -How to prepare participants effectively – HR Zone

The prospect of attending a mediation session in order to try and settle a workplace dispute can be very daunting for everyone concerned. So what can HR professionals do to support people and help prepare them for the big day? 1. Clarify the mediation process Most providers supply all parties with a written document that gives […]

Category: HR Zone | Tuesday 1 November 2011 | Author: Tania Coke
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Mediation: Part Two -How to find the right provider – HR Zone

Anna Shields & Tania Coke, Consensio The mediation industry has no single regulatory body. The Civil Mediation Council runs a workplace mediation provider registration scheme, which provides a register of mediation suppliers. Although this is a positive step forward, as yet there is no single code of good practice for workplace mediators and the scheme relies on […]

Category: HR Zone | Tuesday 25 October 2011 | Author: Anna Shields & Tania Coke
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Mediation: Part One – When to use it and why – HR Zone

Alex Efthymiades & Tania Coke, Consensio Mediation is increasingly gaining prominence as an effective means of resolving workplace disputes. Yet for many organisations, it is still a relatively untested approach compared to more formal processes such as disciplinary and grievance procedures. In the first of a four part series on the subject, we provide guidance […]

Category: HR Zone | Tuesday 18 October 2011 | Author: Anna Shields
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