New case study: How online mediation helped resolve conflict during the pandemic

Conflict can have a serious effect on our health and well-being. In a Consensio survey, 75% of respondents said conflict had impacted their mental health. In our new mediation case study, a senior manager working in the field of mental health shares a personal story of being in conflict with their boss, and how online mediation helped them […]

Category: Blog | Tuesday 18 May 2021 | Author: Anna Shields
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Diffusing conflict by adopting a positive conflict mindset

When dealing with a conflict situation, the emphasis is often on actions and skills; what to say, how to say it and when. In this article, we look at the importance of adopting a conflict resolution mindset. Read the article on

Category: Blog | Tuesday 4 May 2021 | Author: Anna Shields
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How To Create A Healthier Organizational Culture In A World Of ‘Viral’ Conflict

In a world where disputes can ‘go viral’, leaders and individuals need to foster a healthier approach to conflict. Workplace conflict has always had the potential to hit the headlines, but now it’s more likely than ever. On Forbes, we look at how leaders need to be aware of the potential reputational risk, and how organisations […]

Category: Blog | Monday 1 March 2021 | Author: Anna Shields
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3 simple techniques to improve your communication in 2021

In uncertain times, many of us are faced with difficult communications. In our latest article for Forbes, we share three techniques that will build rapport, diffuse workplace conflict and pave the way to a mutually successful outcome. Read the article here.

Category: Blog | Friday 29 January 2021 | Author: Anna Shields
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How employee monitoring technology can create a culture of conflict and mistrust

At a time when organisations need to support and engage employees, leaders are risking conflict and undermining trust by using employee monitoring technology. This month’s Forbes article looks at the rise of work-monitoring technology and how leaders need to carefully weigh up the impact of productivity tracking tools and take a collaborative approach to implementation with their staff.

Category: Blog | Wednesday 23 December 2020 | Author: Anna Shields
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