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In uncertain times, many of us are faced with difficult communications. In our latest article for Forbes, we share three techniques that will build rapport, diffuse workplace conflict and pave the way to a mutually successful outcome. Read the article here.

At a time when organisations need to support and engage employees, leaders are risking conflict and undermining trust by using employee monitoring technology. This month’s Forbes article looks at the rise of work-monitoring technology and how leaders need to carefully weigh up the impact of productivity tracking tools and take a collaborative approach to implementation with their staff.

When you’re experiencing workplace conflict, do you avoid confrontation or react impulsively? Neither of these reactions will resolve the issue. In fact, they are likely to make things worse. We can all learn to respond to conflict calmly and in control, rather than reacting to it blindly and irrationally. By doing so, we can build more collaborative and healthy relationships, both […]

Workplace conflict is more likely to flare up when organisations are under pressure. In our latest article on Forbes, we share three principles of mediation that leaders can use to help diffuse and resolve workplace conflict.

In our second article for Forbes, we look at how blame impacts our relationships. By moving away from a victim mindset and focusing on understanding and empathy, we can break the cycle of blame and diffuse conflict.