Conflict at work causes significant organisational and personal costs. The solution lies in developing leaders and managers who can spot problems early and tackle them before they escalate, says Anna Shields. Nearly 10m employees experience workplace conflict every year, at a cost to UK companies of £28.5bn, according to a recent report published by Acas. A […]
Category: Training Journal |
Tuesday 27 July 2021 | Author:
Anna Shields
Whether making a product inquiry or trying to resolve a customer service issue, most of us have interacted with AI or chatbots. And most of the time, it’s with varying degrees of success. Anyone who uses Siri or Alexa is likely to have tales of queries gone wrong or frustrated attempts at seemingly simple requests. […]
Category: Forbes |
Wednesday 7 July 2021 | Author:
Anna Shields
Most organizations appreciate that conflict can be costly. A supervisor clashes with a team member, and resignations may follow. Employee grievances take up valuable management time and resources. The mounting legal costs of a tribunal appear on the monthly board report. But often, leaders are only aware of the isolated cases that appear on their […]
Category: Forbes |
Thursday 3 June 2021 | Author:
Anna Shields
Our new connected and virtual workplaces come with added friction as employers try to balance trust with productivity. How far is too far when it comes to monitoring employee efficiency before you engender a culture of mistrust and conflict? The use of software to monitor staff productivity is growing. Fuelled by the Covid-driven shift to remote working, […]
Category: Employer News |
Wednesday 26 May 2021 | Author:
Anna Shields
When dealing with disputes, whether at work or at home, the emphasis is often on skills; what to say, how to say it, and when. But concentrating on actions alone can be a mistake. What many people are missing, and what can be especially tricky when you are feeling stressed or angry, is to look […]
Category: Forbes |
Thursday 6 May 2021 | Author:
Anna Shields
