“Business people need to listen at least as much as they need to talk. Too many people fail to realise that real communication goes in both directions.” Listening, as observed by Lee Iacocca, former CEO of Chrysler Corporation, is one of the most fundamental business skills but is hugely undervalued and rarely, if ever, taught. In this article, we go back to basics and ask […]
Category: Training Journal |
Saturday 1 June 2013 | Author:
Tania Coke
Unfortunately, there is no magic formula to guarantee successful resolution of workplace conflict through mediation or any other conflict management tool. Anna Shields, director at Consensio sets out some realistic expectations for mediation users and sponsors by highlighting the common reasons why mediation might not work. To begin, we need to clarify what we mean by […]
Category: Personnel Today |
Thursday 2 May 2013 | Author:
Anna Shields
Conflict management is now often a standard component of HR’s training portfolio. But conflict can be managed in very different ways, so how should one choose between the alternatives available when designing your training programmes? The customary way to assess conflict management approaches is to consider their effectiveness in resolving disputes. But resolution is not […]
Category: Training Zone |
Wednesday 1 May 2013 | Author:
Anna Shields
By Anna Shields & Tania Coke Not many would disagree that the recent release of the Government’s Consultation on Workplace Disputes has put mediation at the forefront of organisational conflict management and, subsequently, right at the top of many senior HR professionals’ agenda. And perhaps you’ve decided to make 2013 the year to introduce mediation […]
Category: HR Magazine |
Wednesday 30 January 2013 | Author:
Anna Shields & Tania Coke
The concept of mediation has been splashed across the headlines lately due to a suitably high-profile conflict: the Anglican Church has been divided in two by the issue of women bishops. But the Church is facing the same question as any conflict-stricken organisation does: what is the best approach to bring about a sustainable, long-term solution? It […]
Category: HR Zone |
Monday 10 December 2012 | Author:
Tania Coke
