Unfortunately, there is no magic formula to guarantee successful resolution of workplace conflict through mediation or any other conflict management tool. Anna Shields, director at Consensio sets out some realistic expectations for mediation users and sponsors by highlighting the common reasons why mediation might not work. To begin, we need to clarify what we mean by […]
Category: Personnel Today | Thursday 2 May 2013 | Author: Anna ShieldsConflict management is now often a standard component of HR’s training portfolio. But conflict can be managed in very different ways, so how should one choose between the alternatives available when designing your training programmes? The customary way to assess conflict management approaches is to consider their effectiveness in resolving disputes. But resolution is not […]
Category: Training Zone | Wednesday 1 May 2013 | Author: Anna ShieldsBy Anna Shields & Tania Coke Not many would disagree that the recent release of the Government’s Consultation on Workplace Disputes has put mediation at the forefront of organisational conflict management and, subsequently, right at the top of many senior HR professionals’ agenda. And perhaps you’ve decided to make 2013 the year to introduce mediation […]
Category: HR Magazine | Wednesday 30 January 2013 | Author: Anna Shields & Tania CokeThe concept of mediation has been splashed across the headlines lately due to a suitably high-profile conflict: the Anglican Church has been divided in two by the issue of women bishops. But the Church is facing the same question as any conflict-stricken organisation does: what is the best approach to bring about a sustainable, long-term solution? It […]
Category: HR Zone | Monday 10 December 2012 | Author: Tania CokeGiven the ongoing economic uncertainty, it is no surprise that workplace conflict is on the increase. The threat of redundancy and restructuring, real or perceived, deeply unsettles and creates tension in the workplace. Issues become magnified and conflicts, big or small, take on much greater importance than they otherwise would if everything was going well. […]
Category: Training Zone | Tuesday 20 November 2012 | Author: Alex Efthymiades
