Few people are comfortable addressing problems directly but sweeping things under the carpet will create bigger issues in the long run. Alexandra Efthymiades offers a beginners’ guide to handling tricky discussions. DIFFICULT CONVERSATIONS Whether it’s a gym manager who has to discipline a junior member of staff or a trainer who needs to raise a […]
Category: S&PA Professional | Thursday 15 October 2015 | Author: Alex EfthymiadesPeople embroiled in conflict express themselves in many different ways; some contain themselves in steely silence, others let rip with verbal tirades. But there is one behaviour that is close to universal and may be the one thing that most exacerbates and prolongs the suffering of conflict. By the same token, if it could be […]
Category: HR Magazine | Tuesday 14 July 2015 | Author: Tania CokeWhen HR professionals or managers attend a workplace mediation course, their aim is generally clear: they want to learn the skills to formally resolve workplace conflict. However, by the end of the training course, most delegates tell us that the course was life changing, and that they will apply the new skills they learned across […]
Category: UK Mediation Journal | Saturday 6 June 2015 | Author: Anna ShieldsWorkplace conflict is debilitating for any business: so how can you put in place effective steps towards mediation that can increase both morale and productivity? The business case for workplace mediation is difficult to deny, regardless of an organisation’s size. By bringing disputing parties together to talk to one another and find their own resolution, […]
Category: Growthbusiness.co.uk | Friday 5 June 2015 | Author: Anna ShieldsBy Sue Waldock The UK Mediation Journal spoke to Sue Waldock, Group HR Director for the Rank Group, about what attracted her to mediation, how she went about implementing it, and her experience since. The Rank Group is a retail and online gambling organisation with around 12,000 employees across the UK. How did you first […]
Category: UK Mediation Journal | Thursday 4 June 2015 | Author: Hannah King
