As more countries move tentatively back to a version of ‘normal’, and organizations cement their plans for working patterns, leaders may anticipate some unhappiness or discord amongst staff. But many may not be prepared for the number of workplace conflict issues rising to the surface. Workplace mediators have noticed some new themes in employee conflict […]
Category: Forbes | Tuesday 3 August 2021 | Author: Anna ShieldsWith Acas reporting that workplace conflict is costing UK businesses over £28.5 billion a year, ensuring staff have the skills to resolve issues that arise at work is crucial. But it’s more than just what to say and when. What we often overlook is how our attitudes and beliefs affect how we approach conflict. Adopting […]
Category: Business Express | Thursday 29 July 2021 | Author: Anna ShieldsConflict at work causes significant organisational and personal costs. The solution lies in developing leaders and managers who can spot problems early and tackle them before they escalate, says Anna Shields. Nearly 10m employees experience workplace conflict every year, at a cost to UK companies of £28.5bn, according to a recent report published by Acas. A […]
Category: Training Journal | Tuesday 27 July 2021 | Author: Anna ShieldsWhether making a product inquiry or trying to resolve a customer service issue, most of us have interacted with AI or chatbots. And most of the time, it’s with varying degrees of success. Anyone who uses Siri or Alexa is likely to have tales of queries gone wrong or frustrated attempts at seemingly simple requests. […]
Category: Forbes | Wednesday 7 July 2021 | Author: Anna ShieldsMost organizations appreciate that conflict can be costly. A supervisor clashes with a team member, and resignations may follow. Employee grievances take up valuable management time and resources. The mounting legal costs of a tribunal appear on the monthly board report. But often, leaders are only aware of the isolated cases that appear on their […]
Category: Forbes | Thursday 3 June 2021 | Author: Anna Shields
