Blog

I recently attended Consensio’s Accredited Workplace Mediation Certificate course, accredited by the Open College Network (OCN). As I will soon be working in the field of Psychology, I noticed the many similarities between what I learned on the mediation course and what I am studying at University. Empathy is something that has been extensively studied […]

In a very interesting talk I attended this week titled “She Says / He Says”, Deborah Tannen, Professor of Linguistics at Georgetown University in the US, spoke about her research into the different ways in which women and men communicate. She has researched this subject for decades and has published numerous books and articles. As […]

It’s been a busy week of workplace mediations at Consensio, both in terms of facilitating mediation cases as well as speaking to parties who are attending upcoming mediations. Each party I have called has made the same comment: “I’ve never been through mediation before, so I don’t know what to expect.” As a workplace mediator, this […]

I was listening to the radio recently and Elton John’s famous song ‘Sorry seems to be the hardest word’ was playing. I hear a lot of apologies in my job as a workplace mediator. So the song made me reflect on whether “sorry” really is such a difficult word to say. The non-apology apology There […]

For nearly 10 years now, Consensio has supported organisations to embed workplace mediation so that the pattern of over-reliance on formal process is broken and a more collaborative and less punitive method of resolving difficult workplace relationships is used instead. Workplace mediation is on the rise We have noticed a significant increase in organisations using […]