News

Putting The Bot On The Other Foot: 3 Things Chatbots Can Teach Us About Conflict

Whether making a product inquiry or trying to resolve a customer service issue, most of us have interacted with AI or chatbots. And most of the time, it’s with varying degrees of success. Anyone who uses Siri or Alexa is likely to have tales of queries gone wrong or frustrated attempts at seemingly simple requests.  […]

Category: Forbes | Wednesday 7 July 2021 | Author: Anna Shields
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9.7 Million U.K. Employees Need Conflict On The Board Agenda

Most organizations appreciate that conflict can be costly. A supervisor clashes with a team member, and resignations may follow. Employee grievances take up valuable management time and resources. The mounting legal costs of a tribunal appear on the monthly board report. But often, leaders are only aware of the isolated cases that appear on their […]

Category: Forbes | Thursday 3 June 2021 | Author: Anna Shields
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Employee monitoring and workplace trust – a fine balance

Our new connected and virtual workplaces come with added friction as employers try to balance trust with productivity. How far is too far when it comes to monitoring employee efficiency before you engender a culture of mistrust and conflict? The use of software to monitor staff productivity is growing. Fuelled by the Covid-driven shift to remote working, […]

Category: Employer News | Wednesday 26 May 2021 | Author: Anna Shields
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It’s All In The Mind: How To Turn Conflict On Its Head

When dealing with disputes, whether at work or at home, the emphasis is often on skills; what to say, how to say it, and when. But concentrating on actions alone can be a mistake. What many people are missing, and what can be especially tricky when you are feeling stressed or angry, is to look […]

Category: Forbes | Thursday 6 May 2021 | Author: Anna Shields
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How remote working amplifies perceptions of bullying – HR Zone

Accusations of bullying are rife in the virtual workplace. This is why HR leaders need to understand how remote working can amplify perceptions of bullying behaviour and support employees in speaking up. Allegations of bullying are never far from the headlines. Whether it’s the news that Buckingham Palace is investigating claims that Meghan bullied staff, […]

Category: HR Zone | Wednesday 5 May 2021 | Author: Anna Shields
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