People Management

By Carly Chynoweth  Mediation can solve workplace disputes long before they reach employment tribunal at a much lower financial and emotional cost. So why don’t more organisations adopt this technique? Workplace disagreements are expensive; last year, employment tribunal claims cost British businesses £1.6 billion in fees, awards and out-of-court settlements, according to recruitment consultancy Ambition. […]

By Lucy Phillips PCT reduces number of formal processes by training staff in dispute resolution An in-house mediation service at East Lancashire NHS Teaching Primary Care Trust has reduced formal dispute cases by 60 per cent in its first year, PM has learnt. Karen Bailey, a change consultant at the trust, said she set up the service […]