Mediation puts a halt to grievance cases – People Management
By Lucy Phillips PCT reduces number of formal processes by training staff in dispute resolution An in-house mediation service at East Lancashire NHS Teaching Primary Care Trust has reduced formal dispute cases by 60 per cent in its first year, PM has learnt. Karen Bailey, a change consultant at the trust, said she set up the service […]
Category: People Management | Friday 4 September 2009 | Author: Hannah King
