People Management

By Claire Warren Bullying doesn’t have to mean Malcolm Tucker-style bawling: subtle digs are just as devastating.The fightback starts here… Six weeks after taking on a new job, Katie should have still been finding her feet as an HR manager in a pharmaceuticals business. Instead she was busily looking for a new position, driven out by a ruthless finance […]

By Tim Smedley How a defence firm more used to a ‘command-and-tell’ culture has replaced confrontation with mediation Picture a workplace where mediation is flourishing and Marshall Aerospace and Defence Group might not be top of your list. The organisational culture in the Cambridge-based aviation and engineering business is best described as entrenched. Ninety per cent of Marshall’s […]

By Carly Chynoweth  Mediation can solve workplace disputes long before they reach employment tribunal at a much lower financial and emotional cost. So why don’t more organisations adopt this technique? Workplace disagreements are expensive; last year, employment tribunal claims cost British businesses £1.6 billion in fees, awards and out-of-court settlements, according to recruitment consultancy Ambition. […]

By Lucy Phillips PCT reduces number of formal processes by training staff in dispute resolution An in-house mediation service at East Lancashire NHS Teaching Primary Care Trust has reduced formal dispute cases by 60 per cent in its first year, PM has learnt. Karen Bailey, a change consultant at the trust, said she set up the service […]