Training Zone

Given the ongoing economic uncertainty, it is no surprise that workplace conflict is on the increase. The threat of redundancy and restructuring, real or perceived, deeply unsettles and creates tension in the workplace. Issues become magnified and conflicts, big or small, take on much greater importance than they otherwise would if everything was going well. […]

Mediation offers an informal and flexible way to deal with conflict. Most employees and employers report positive outcomes from mediation. Managers trained in how to handle difficult conversations can significantly improve wellbeing in the workplace. Workplace conflict can seriously impact on training managers’ continuing professional development. Fear not though, Anna Shields has a few pointers to navigate […]