Personnel Today

“I needed to stay away from people, stay in my office with the door shut.” A new survey from one of the UK’s leading workplace mediation and conflict management providers, Consensio, has highlighted the significant link between workplace conflict and the worrying growth in mental health issues. Consensio surveyed 57 individuals who attended workplace mediation to […]

Why do so many managers shy away from having tough conversations with employees? Knowing what to say at the right time can help nip conflicts and other issues in the bud, explains Tania Coke from workplace mediation specialists Consensio. When I have a problem with a colleague, I know that the sensible thing to do […]

Amazon may be one of the world’s most successful online retailers, but the company hit the headlines recently due to the allegations of its “bruising” approach to workplace relations. What long-term impact does a culture like this have on employees? A recent New York Times (NYT) article stated that the founder, Jeff Bezos, believes that “harmony is […]

Unfortunately, there is no magic formula to guarantee successful resolution of workplace conflict through mediation or any other conflict management tool. Anna Shields, director at Consensio sets out some realistic expectations for mediation users and sponsors by highlighting the common reasons why mediation might not work. To begin, we need to clarify what we mean by […]

The Government’s “employer’s charter” seeks to reform the way that employers handle workplace disputes and to reduce the number of tribunals. Tania Coke, senior mediation consultant at workplace mediation specialists Consensio, considers how mediation can help resolve conflict by addressing emotional issues. Conflict affects us at many levels. It evokes strong emotions, such as fear, guilt and […]