Intergenerational conflict at work – A workplace mediator’s view – HR Magazine

The most common post-referendum comments I hear from those in the older generation who voted to leave is: “I’m doing it for your future.” Yet the child or grandchild responds: “But I voted remain.” Here lies the conundrum that I often see in my job as a workplace mediator; each party feels passionately that they are making the right decision not just for themselves, but also for their team, the department, or the organisation. However, difficult conversations at work often arise because of different perceptions, intentions, expectations and experiences.

Is this exacerbated when mediating conflicts between different generations? I see the age dynamic at play, but I am not convinced that it is the root cause of the issue. Yes, there are differences, but far more important is the need to be listened to, to be heard, and to be understood. These needs are ageless.

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