Courageous Workplace Conversations

• To understand why we shy away from courageous workplace conversations and how to overcome these barriers.
• To explore the difference between a constructive versus destructive conversation.
• To understand the importance of having courageous conversations quickly, calmly and informally so that issues don’t fester and grow.

• To understand why we find some conversations “difficult” and how this influences our communication  approach.
• To practice key skills that de-escalate strong emotions and challenging behaviours.
• How to differentiate assumptions from intentions.
• How to prepare for a courageous conversations, including how to plan for and introduce the conversation.
• To gain confidence and learn the skills to effectively manage courageous conversations.
• Skills practice: How to have a courageous workplace conversation using delegates’ own examples and tailor-made case studies.

The course combines trainer input, discussion and role play to explore effective skills for managing courageous workplace conversations. The course is highly interactive and experiential, with a focus on developing practical skills.

Any staff member interested in learning skills to manage courageous workplace conversations.

In-House Courses

This course can be offered as a tailor-made in-house course throughout the UK and internationally. Please contact us for more information.