How to Give and Receive Constructive Feedback

• To define constructive feedback and how critical feedback can be given in a constructive manner.
• To use constructive feedback to support employees’ self-reflection and increase motivation and job satisfaction.
• To practice key feedback skills, including: active listening, non-verbal communication, self-awareness and empathy.
• To learn to give and receive constructive feedback with confidence by engaging in tailor-made role plays.

• The nature of constructive feedback and its benefits to managers and employees.
• Individual needs and responses to critical feedback and how to adapt one’s style accordingly.
• How to avoid pitfalls and negative outcomes of giving and receiving feedback.
• How to respond to negative feedback constructively and turn it into a positive outcome.
• Practice, through case studies and/or role plays, how to give and receive feedback that is positive, critical or balanced.

The course combines trainer input, group discussion and tailor-made role plays to practice key feedback skills. The course is highly interactive and experiential, with a focus on developing practical and transferable skills.

All staff members who would like to establish more effective working relationships.

In-House Courses

This course can be offered as a tailor-made in-house course throughout the UK and internationally. Please contact us for more information.