Team Mediation Skills

• Understand the impact of team conflict and the key principles of team mediation, and how these differ from a two-party mediation process.
• Practice the key skills and strategies required to facilitate effective team mediation.
• Provide a clear process for facilitating and resolving team conflicts, in small or large teams.
• Discuss best practice and to apply this to team mediation sessions.
• Develop the confidence to work as an in-house team mediator within an internal mediation service.

• The principles of team mediation.
• The difference between two-party and team mediation.
• How to establish clear terms of reference for a team intervention.
• Planning a flexible intervention that can be designed to meet each team’s individual needs.
• Using pre-mediation questionnaires to design a team mediation intervention.
• Working with a co-mediator during the team mediation process.
• How to manage the different stages of the team mediation process.
• How to create a safe environment for team members to voice their issues and contribute to the process.
• The key communication skills used in a team mediation intervention.
• How to support multiple parties in moving from ‘positions’ to ‘needs’.
• How to create a framework for effective team working.
• Follow-up procedures after team mediation.

The course combines trainer input, discussion, case studies and role play to develop practical team mediation skills.

Accredited workplace mediators with experience of two-party mediation who want to develop the skills and confidence to facilitate team mediation.

This course can be delivered as a tailored in-house programme across the UK and internationally. Please contact us to discuss your organisation’s requirements.