Accredited workplace mediation training

Accredited workplace mediation training equips participants with the knowledge, skills and confidence to mediate workplace disputes effectively. Through structured learning, extensive skills practice and formal assessment, participants develop the competence needed to manage a wide range of workplace conflict scenarios.

For organisations, accredited training helps to build internal capability, reducing the cost and disruption of unresolved conflict while providing employees with access to trained workplace mediators. For individuals, it offers a recognised qualification that demonstrates professional competence, and can support career development.

Accredited workplace mediation training is suitable for organisations looking to develop an internal mediation capability, and individuals who want to become workplace mediators.

Participants typically include HR professionals, employee relations specialists, managers, trade union representatives, coaches, psychologists, legal professionals, consultants, and independent professionals who regularly support the resolution of workplace conflict.

Whether the goal is to establish an internal mediation service, or to develop a professional mediation career, the course provides the knowledge and practical experience needed to mediate workplace disputes effectively and with confidence.

No previous mediation experience is required. Mediation training is designed for people who are new to workplace mediation, as well as those with experience in HR, employee relations, management or conflict resolution who want to develop their skills further.

Participants receive comprehensive training, practical coaching and regular feedback throughout the programme, helping them to build the confidence and competence needed to achieve accreditation.

Our Accredited Workplace Mediation Certificate course is a five-day course (plus assessment), accredited by the Open College Network (OCN). It’s designed for people who want to mediate formally within an organisation, or work as a consultant workplace mediator. As it’s an accredited course, we assess delegates on their mediation practice and knowledge.

Successful delegates can describe themselves as an ‘accredited mediator’. We recommend this course to anyone who wants to practice mediation, and it’s the course your colleagues will attend if you’re planning to create an internal mediation service.

Our Effective Workplace Mediation Skills course is a two-day course for HR professionals and managers who want to use mediation skills informally to manage low-level conflict within their teams. It’s not an assessed course, and doesn’t give you mediation accreditation, but it’s ideal for HR professionals and managers who want to add to their skillset. Ultimately, it’s designed for anyone who wants to learn mediation skills to manage conflict informally within their teams.

On successful completion of the course and assessment, participants receive the Open College Network (OCN) Accredited Workplace Mediation Certificate, which recognises their competence in workplace mediation and that they meet nationally recognised standards through practical assessment and knowledge-based evaluation.

Yes. We can provide the accredited workplace mediation training in-house and tailor the course to reflect your organisation’s context, policies and workplace challenges. We can adapt scenarios to reflect the types of conflict participants are most likely to encounter in their professional capacity.

Yes. The accredited workplace mediation training is available as both, you can find dates for the public course on the course page.

In-house delivery enables organisations to develop internal mediation capability across a group of employees, while public courses give individuals the opportunity to gain the same accredited qualification alongside participants from other organisations.

Accredited mediation training provides the foundation for developing an effective internal mediation service. It equips participants with the skills, knowledge and recognised qualification needed to mediate workplace disputes with confidence.

For organisations looking to establish or expand an internal mediation service, training is one part of a wider approach. Alongside accredited training, consideration should also be given to areas such as awareness-raising, recruitment, referral processes, quality assurance and ongoing supervision, to ensure the service delivers long-term value.