Large-scale workplace conflict training

Designed specifically to build conflict management skills consistently across bigger organisations, our large-scale training programmes provide a structured approach unique to your needs. They equip employees, managers and specialist teams with the knowledge and confidence to manage workplace conflict.

Programmes can be tailored to different groups, from employees and managers to HR and Employee Relations teams, ensuring the training reflects each audience’s roles and responsibilities. Delivered as part of a wider organisational strategy, they help to create a more consistent approach to managing conflict, and support long-term cultural change.

Conflict management training helps employees to handle conflict more effectively, and to prevent disagreements from escalating into more serious conflict situations. The skills gained can also contribute to stronger interpersonal relationships.

Developing conflict management skills across the workforce also helps you to address issues earlier, reducing the likelihood of problems escalating, and the need for manager, HR or specialist intervention.

A manager’s role can be critical in shaping how conflict is handled within their teams. Giving managers the confidence and skills to recognise, address and manage issues early can improve team relationships, reduce escalation, and support better employee experiences.

Conflict management training can be part of a wider management development programme, or be a dedicated intervention to strengthen managers’ confidence and capability in handling workplace conflict.

We begin by understanding your organisation’s plans, priorities and people. From there, we design a training programme that reflects different employee groups’ needs, and aligns with your wider organisational goals.

To support organisation-wide programmes and lasting culture change, we also offer our Consensio App, which gives employees access to live monthly training, and practical guidance when they need it most. It also helps employees to manage conflict they’re facing in the moment, while building the skills and confidence to handle future situations more effectively.

Targeted training is available in person, online or through a blended approach. Our experienced conflict trainers help organisations deliver consistent, high-quality conflict management training across the workforce.

Successful large-scale training depends on more than how it is delivered. We work with organisations to encourage participation, secure leadership support and communicate the value of the programme clearly. Our practical, interactive training reflects the challenges people face in their roles, helping participants to see how they can apply their new skills immediately in the workplace.

This depends on your objectives, so we’ll work with you to identify meaningful outcomes, whether that’s increasing confidence in managing conflict, improving the employee experience, or strengthening management capability.

Feedback, evaluation and ongoing review demonstrates the impact of conflict training, and can also identify opportunities to build conflict capability across the organisation.

Absolutely. Large-scale conflict management training is often most effective when provided as part of a wider strategy.

Training helps to develop the skills required to manage conflict effectively, while complementary activities help create a more consistent and proactive approach to conflict across the organisation. These can include conflict audits, mediation, consultancy, and use of the Consensio App.

Yes. We deliver tailored training programmes for managers, HR, senior leadership and internal mediators, as well as wider awareness and skills sessions open to all employees through the Consensio App.

Yes. We can offer training online and in-person, live and on-demand. Through the Consensio App, we run monthly online training webinars open to all. We can also deliver blended programmes to suit people’s schedules and preferred learning styles.