Build a better approach to workplace conflict

Conflict management consultancy helps organisations take a strategic and proactive approach to dealing more effectively with workplace conflict. By assessing your organisation’s current capability and identifying key opportunities for improvement, it helps you strengthen your internal capabilities, reduce the cost of conflict, and establish healthier, more productive workplaces.

A conflict management strategy allows for faster and better responses to conflict, rather than simply reacting to issues as they arise. A well-designed strategy also helps you avoid destructive conflict by changing employees’ mindsets and behaviours.

Meanwhile, it provides a clear, consistent approach across the organisation, reducing your reliance on formal processes and helping you to create a culture where conflict is addressed early and constructively.

We tailor consultancy to your unique and specific needs, and begin by developing a clear understanding of ‘where you are now’. We assess your current conflict management capability, opportunities for improvement, and the approaches that will have the greatest impact. From there, we work with you to define ‘where you want to be’, developing a practical conflict management strategy, and a clear plan for achieving it. We can then help with implementation, through services such as in-house mediation, conflict management support, and organisation-wide training.

We recommend starting with Consensio’s Conflict Audit. This will help you identify the areas of greatest need, while acknowledging the wider organisational context. Some organisations only require support in one area, while others benefit from a broader programme of work.

By using our consultancy services, you’ll gain a ‘bigger-picture’, longer-term perspective that will help you provide more effective and efficient support for your people when it comes to conflict management. It will also help you allocate investment where it’ll have the greatest impact.

Depending on your objectives, outcomes may include stronger manager capability, fewer formal conflict cases, more effective early interventions, improved working relationships and a more positive workplace culture.

Ultimately, the aim is to reduce the human and organisational cost of conflict, while building in-house conflict management capability.

Yes. We can support you at every stage of your conflict management journey, from assessing your current capability and developing a conflict management strategy, to implementing practical solutions such as in-house mediation services and large-scale workplace conflict training.

You don’t have to use all of our consultancy services. We can support you in a single area, or work with you on a longer-term programme, depending on your needs and priorities.

We work with any organisation that values its people’s wellbeing and positive working experience.

Our consultancy services are suitable for organisations of all sizes, across all sectors. We know every organisation is unique, so we tailor our approach to reflect your culture, objectives, and any existing conflict management capability.

The first step is our Conflict Audit, which will generate a tailor-made report on your organisation’s conflict competence. You can then book a consultation with one of our experts to review the results and discuss your options, including a Group Conflict Audit if required.

From there, we’ll help you determine the most appropriate next steps, whether that’s developing a conflict management strategy, strengthening your existing capability, or investing in targeted consultancy support.