Keeping calm in conflict

Why can it be so difficult to stay calm when conflict takes hold?

Most of us feel uncomfortable with conflict. Some of us avoid it, while others react impulsively. Both responses can make a difficult situation worse.

Keeping Calm in Conflict explores what happens in our brain and body when we feel threatened by conflict, and how greater awareness can help us self-regulate and make more constructive choices.

What the guide covers:

• Why conflict can trigger a strong stress response.
• Research-based strategies to help you stay calm and in control.
• How to support colleagues to regulate their own responses.

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