PERSPECTIVE
Workplace conflict insights
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Latest Forbes
Articles
Articles
Want to handle workplace conflict better? Stop talking
Handling conflict well isn’t only about knowing what to say. It’s also about knowing when to stop talking. In a difficult conversation, leaders may feel pressure to offer solutions or defend their decisions. But in doing this, they sometimes miss important information. Recognizing when the urge to talk gets in the way of understanding can help leaders change the direction of a conversation. Here’s how to do it.
Articles
Why good conflict management is all part of inclusion
Conflict management and resolution may not feel like a natural part of an inclusion strategy, but getting it wrong can have huge implications for whether people feel a sense of belonging with their employer.
Articles
The niceness trap: the costs of avoiding workplace conflict
Leaders sometimes avoid addressing difficult issues for understandable reasons, especially when they worry the conversation might affect a working relationship.
Thought leadership
Thought Leadership
The ABCs of conflict management
A simple framework to help organisations identify their conflict management priorities.
RESEARCH
Reframing conflict management
Insights from over 100 professionals who trained as accredited mediators.
App users only
Thought Leadership
Preparing to mediate
What to expect from mediation, with insights from parties, mediators and referrers.
Webinars
App users only
Webinars
Managing conflict in the age of technology
As technology becomes increasingly embedded in our lives, it is changing how we communicate, collaborate and navigate disagreements.
App users only
Webinars
How to turn blame into dialogue
When we are in conflict, it can be easy to focus on who's at fault. But blame can keep us stuck in unhelpful patterns and make dialogue more difficult.
App users only
Webinars
Deep listening skills for conflict conversations
When emotions are running high, listening can become much harder. Yet feeling heard can change the quality and direction of a difficult conversation.
Case studies
Case Studies
Where prevention meets cure
A mental health professional reflects on how workplace conflict affected their wellbeing.
Case Studies
It’s just a conversation
A mediation participant shares what they learned from going through workplace mediation twice.
