Behind closed doors

Behind closed doors tells the story of a senior leader who found themselves facing a grievance after many years of success at work. Initially angry and defensive, they agreed to mediation without really knowing what to expect.

In this raw and candid first-hand account, they describe how mediation gave them the opportunity to be heard, understand the other person’s perspective, and reflect on their own part in the conflict.

In this case study:

• How a senior leader experienced the mediation process.
• How mediation created an opportunity to be heard and listen to the other person.
• The personal reflections and learning that followed.