A recent report from the Chartered Institute of Personnel and Development (CIPD) highlighted two important findings: a significant gap in conflict resolution skills and a marked divide between employers and employees.
The rise of artificial intelligence (AI) has happened at breakneck speed. We have gone from occasionally interacting with a chatbot at the bank, to asking sophisticated generative AI tools, such as ChatGPT, to prepare speeches, generate surveys and write complex reports. In the workplace, AI can automate some time-consuming tasks, which frees up the time of busy HR and L&D teams. But could AI resolve employee conflict – one of the organisation’s most complex issues?
In today’s world, the art of listening seems to be on the decline. From politicians railing at their opponents to polarizing debates on social media, the emphasis is often on driving points home rather than listening to perspectives different from our own. With working and personal lives increasingly intertwined, this trend is also being played out in the workplace.
With workplace conflict and bullying claims on the rise, should we look at alternative ways to manage conflict? Or are we asking the wrong question?
Retention is a key challenge for many organizations, and is often on the leadership agenda. Although there are a number of reasons why people leave an employer, it’s not always easy to identify the root causes, and so it can be difficult for leaders to know where to focus organizational efforts to improve retention.
Last week marked ‘World Listening Day’ (July 18th), but there are some experts who are worried that listening is becoming a “dying skill” and this is detrimentally affecting our collective wellbeing, especially in businesses.
With elections in full swing in the US and UK, conflict is being played out not only in the corridors of power, but also in homes, communities, and workplaces. Staunch supporters on each side extoll the virtues of their candidates, fixed in their views and unable to listen to those with a different opinion. Whichever way you plan to vote, it can feel like we live in a world where people rarely change their minds.
Soft skills are a vital but often overlooked attribute for anyone involved in teaching, helping teachers do their jobs better and benefiting learners too. Jo Faragher takes a look at just what’s required, and the areas you can look to develop.
Workplace conflict can cause significant anxiety, writes Alexandra Efthymiades, yet conflict conversations can be managed in ways that minimise stress for those who are involved.
