Conflict Coaching Skills

• To understand the principles and benefits of conflict coaching.
• To explore the impact of workplace conflict and when conflict coaching can be applied.
• To discuss best practice and apply this to a conflict coaching session.
• To develop confidence to apply conflict coaching skills in the workplace.
• To learn and practice core coaching skills in a safe role play environment.

• To understand psychological theories underpinning conflict coaching.
• To learn about the causes of workplace conflict and different conflict styles.
• To develop core conflict coaching skills, including: empathy and rapport building, active listening, powerful questioning and reframing.
• To acquire coaching tools and strategies to use with those in conflict.

The course combines trainer input, group discussion, and tailor-made role plays to practice conflict coaching skills. The course is highly interactive and experiential, with a focus on developing practical and transferable skills.

HR professionals, managers and any employee who deals with workplace conflict situations and who wants to learn conflict coaching skills.

In-House Courses

This course can be offered as a tailor-made in-house course throughout the UK and internationally. Please contact us for more information.